Frequently Asked Questions
How long will it take to receive my order?
Orders placed before 3:00 PM ET begin processing the same day. Our processing time is 1 to 2 business days (Monday to Friday, excluding weekends), followed by a delivery time of 5 to 10 business days (Monday to Friday, excluding weekends).
How much does shipping cost?
We offer free delivery on all orders, so there are no extra shipping charges at checkout.
How can I track my order?
Once your order ships, we'll send you a tracking link so you can follow its journey. If you can't find your tracking details or have any questions, please email us at info@maryandevelyn.com and we'll be happy to help.
Do you ship internationally, and what about customs?
Yes, we ship to customers in Australia and beyond. Any customs duties, taxes or import fees that may apply are determined by your local authorities and are the responsibility of the customer. For help with an international order, please email info@maryandevelyn.com.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied, you may return eligible items within 30 days of receiving your order, provided they are unused and in their original condition. To start a return, simply email info@maryandevelyn.com and our team will guide you through the process.
How do refunds work?
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Refunds are issued in AUD. If you have any questions about the status of your refund, please email info@maryandevelyn.com.
Can I exchange an item?
Yes, we're happy to help with exchanges for a different size or style within our 30-day window. To arrange an exchange, email info@maryandevelyn.com with your order number and the item you'd like instead.
How do I choose the right size?
Each product page includes detailed sizing information to help you find your best fit. If you're still unsure, email us at info@maryandevelyn.com and we'll gladly offer personalised sizing advice.
What payment methods do you accept?
We accept major credit and debit cards as well as popular secure online payment options. All transactions are processed in AUD. If you experience any issue at checkout, please reach out to info@maryandevelyn.com.
Can I change or cancel my order?
If you need to change or cancel your order, please email info@maryandevelyn.com as soon as possible. Since orders placed before 3:00 PM ET begin processing the same day, we recommend contacting us quickly so we can update your order before it ships.