Refund policy
At Mary & Evelyn, we want you to love every purchase. If something isn't quite right, this policy explains how returns, refunds, exchanges and cancellations work, and how we handle items that arrive damaged, defective or incorrect.
Important information
- Return window: 30 days from the date you receive your order.
- Item condition: unused, unworn and in original packaging.
- How to start: email us at info@maryandevelyn.com before sending anything back.
- Return shipping: paid by you for change-of-mind returns; free for damaged, defective or incorrect items.
- Refund timing: processed within 14 days to your original payment method.
- Damaged/defective/incorrect items: report within the same 30-day window for a free replacement or full refund, including return shipping.
Return window
You have 30 days from the date you receive your order to request a return. Requests made after this 30-day period unfortunately cannot be accepted.
Condition of items
To be eligible for a return, items must be:
- Unused and unworn, with any original tags still attached.
- In their original packaging.
- In the same condition in which you received them.
Items returned in a used, worn or damaged condition (where the damage was not caused by us) may not qualify for a full refund.
How to start a return
To begin a return, please email us at info@maryandevelyn.com with your order number and the item(s) you wish to return. We aim to respond within 24 hours with the return instructions and address. Please do not send items back before contacting us, as we cannot process unannounced returns.
Return shipping costs
For a standard change-of-mind return, you are responsible for paying the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
If your item is damaged, defective or incorrect, we cover the full cost of return shipping — see the section below.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 14 days and issued to your original payment method. Please note that your bank or payment provider may require additional time to post the refund to your account. All refunds are issued in USD.
Exchanges
If you would like a different size, colour or item, the fastest way is to email us at info@maryandevelyn.com. We will arrange the exchange once your original item is returned in its original condition and within the 30-day window. If the replacement is unavailable, we will offer you an alternative or a full refund.
Cancellations
You may cancel your order for a full refund as long as it has not yet been processed for shipping. Since orders placed before 3:00 PM ET begin processing the same day, please email us as soon as possible if you wish to cancel. If your order has already shipped, you can return it once received under the terms of this policy.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please report it by emailing info@maryandevelyn.com within the same 30-day window from the date you receive your order. Where possible, include photos of the item and packaging to help us resolve it quickly.
In these cases, we will provide a free replacement or a full refund, and we cover all return shipping costs at no charge to you. You will never pay to return an item that was faulty, damaged or sent in error.
Contact
The best way to reach us is by email at info@maryandevelyn.com — we aim to respond within 24 hours.
Our legal and business details:
- Company: Profound Evergreen Solutions LLC (trading as Mary & Evelyn)
- Company registration: 30-1409428
- Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
- Phone (secondary): +1 929 597 8732