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Privacy policy

At Mary & Evelyn, we respect your privacy and are committed to protecting the personal information you share with us when you shop at our store or contact our support team. This policy explains what data we collect, how we use it, and the rights you have over your information.

Information We Collect

When you place an order, create an account, or contact us, we may collect the following personal data:

  • Contact details: your name, shipping and billing address, email address, and phone number.
  • Order information: the products you purchase, order history, and delivery preferences.
  • Payment information: payment method and transaction data processed securely through our payment providers. We do not store full card numbers on our own systems.
  • Technical data: device information, IP address, and browsing activity collected through cookies and similar technologies.

How We Use Your Information

We use your personal data for the following purposes:

  • To process, fulfil, and deliver your orders, including handling returns and refunds.
  • To provide customer support and respond to your enquiries.
  • To send order confirmations, shipping updates, and service-related communications.
  • To comply with legal, tax, and accounting obligations.
  • To detect and prevent fraud and to keep our store secure.
  • To improve our website and, where permitted, to send marketing communications you have chosen to receive.

Lawful Basis for Processing

For customers in the European Economic Area and the United Kingdom, we process your data under the following lawful bases:

  • Performance of a contract: to process and deliver your orders.
  • Legal obligation: to meet tax, accounting, and consumer-protection requirements.
  • Legitimate interests: to secure our store, prevent fraud, and improve our services, provided your rights do not override these interests.
  • Consent: for optional cookies and marketing communications, which you may withdraw at any time.

Sharing Your Information

We never sell your personal data. We share it only with trusted service providers who help us operate our store, and only to the extent necessary to perform their services:

  • Payment processors to securely handle transactions.
  • Shipping and logistics partners to deliver your orders.
  • Analytics and website service providers to help us maintain and improve our site.

These providers are required to protect your data and may only use it for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, analyse site traffic, and, where you consent, support marketing. You can manage or disable cookies through your browser settings, though some features of the store may not function correctly without them.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy. Order and transaction records are typically retained for the period required by tax and accounting law. When data is no longer needed, we securely delete or anonymise it.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including encryption of payment data in transit and restricted access to personal information. While no method of transmission is completely secure, we work continually to safeguard your data.

Your Rights

Depending on your location, you have the following rights over your personal data:

  • Access: to request a copy of the personal data we hold about you.
  • Correction: to have inaccurate or incomplete data corrected.
  • Deletion: to request that we erase your data where there is no legal reason to keep it.
  • Objection and restriction: to object to or limit certain processing, including direct marketing.
  • Data portability: to receive your data in a portable format where applicable.

To exercise any of these rights, please email us using the details below. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by applicable law. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us first at info@maryandevelyn.com. We aim to respond to all enquiries within 24 hours.

This store is operated by Profound Evergreen Solutions LLC (Mary & Evelyn), company registration number 30-1409428, located at 16192 Coastal Highway, Lewes, Delaware 19958, United States.

You may also reach us by phone at +1 929 597 8732.